PLEASE
NOTE
If you
are having problems with our service please first check our
Status Page
as we will put details of any issues we are currently experiencing there,
together with when they are resolved.
If your question is not answered on the
Status Page then please click on the question to see the answer, or simply scroll down to browse.
I haven't received (or I have
lost) my account details
Once your payment has been processed and your account has been created, even
if you haven't received your account details you can still find them by
clicking here
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What are POP3 Mail boxes?
POP3 mail boxes are the technical term for
'normal' email accounts. They are different to many 'free' email accounts (such
as Hotmail, Yahoo etc) because you can access a POP3 mail box using all the standard email programs (e.g. Outlook,
Netscape, Eudora etc). With our POP3 accounts you can also access your email any
where, any time via our WebMail system. Back to top
How do I
setup Outlook to access my new email address?
Click here for details
Back to top
How
do I configure my email program to access my POP box?
Listed below are the two most popular email programs:
Microsoft Outlook:
Click here for a very detailed version of the following
summary
From the Tools menu, select Accounts and click
the Mail tab, followed by Properties button, then the Servers tab. Change the
'Incoming Mail POP3' setting to be mail.1stclasspost.com. Change the Incoming Mail Server
Account Name to the full email address e.g. john.smith@1stclasspost.com. Then set the Password to
the value used in creating the POP box. There is normally no need to change the Outgoing Mail SMTP server settings -
these should remain as previously set for your ISP. However if this doesn't
work Click
here for how to send emails from 1st Class Post.
Netscape Messenger: Choose Preferences from the Edit menu.
Select Mail servers and click Edit. Change the 'Server name' setting to be mail.1stclasspost.com. Change the User Name to
the full email address e.g. john.smith@1stclasspost.com (depending upon your
version of Netscape you may need to use a '\' instead of the the '@'). There is
normally no need to change the Outgoing Mail SMTP server settings -
these should remain as previously set for your ISP. However if this doesn't
work Click
here for how to send emails from 1st Class Post.
Back to top
How do I configure my email program to send emails from my
new address?
Listed below are the two most popular email programs:
Microsoft Outlook:
Click here for a very detailed version of the following
summary
From the Tools menu, select Accounts and click
the Mail tab, followed by Properties button. Then change the 'Email address'
field to your new address eg. john.smith@1stclasspost.com
There is normally no need to change the Outgoing Mail SMTP server settings -
these should remain as previously set for your ISP. However if this doesn't work Click
here for how to send emails from 1st Class Post.
Netscape Messenger: Choose Preferences from the Edit menu.
Select Identity. Then
change the 'Email address' field to your new address eg.
john.smith@1stclasspost.com
There is normally no need to change the Outgoing Mail SMTP server settings -
these should remain as previously set for your ISP. However if this doesn't work Click
here for how to send emails from 1st Class Post.
Back to top
Why can't I access my new
address via Outlook?
First try to access your email account via our
Webmail
service (remember to use your whole email address eg
fred@flintstone.com as your login). If
this works then there is no issue at this end and most likely it is an issue
with your configuration of Outlook.
Back to top
How
do I access my email via the
web?
You can read and write emails where ever you are using our Webmail
system! Back to top
How
do I send emails via 1st Class Post?
Normally you can use your existing ISPs SMTP server to send email from your
1stclasspost address. If this does not work then you can use either our:
- WebMail system or
- if you have a Enhanced or Super account you can send
via smtp.1stclasspost.com but make sure that your settings in Outlook have
ticked 'my smtp server required authentication' and 'use the same details as
pop3'
Back to top
Do you provide spam filtering?
Only our Enhanced or Super accounts have this feature via our Mailbox
Control Panel.
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Can
I use an autoresponder?
Only our Enhanced or Super accounts
have this feature via our Mailbox Control Panel.
Back to top
What
is the address of my web space?
When you choose your email address you also choose your web space address (url).
It will be of the form http://youremailname.1stclasspost.com
For example if your address is john.smith@1stclasspost.com
then your web space will be http://john.smith.1stclasspost.com
Back to top
How
do I upload to my web space?
You use FTP (File Transport Protocol) with a program such as
CuteFTP. Your Username is the part of
your new email address before the @ (with any dots replaced by hyphens). For
example if your address is john.smith@1stclasspost.com
then your username is john-smith. If your email address contains any characters
other than a-z and 0-9 then these are replaced by a hyphen(-). The details you will need for
your FTP program are:
Having logged into FTP you need to place all HTML
documents for your web site in the 'htdocs' folder which can be found below the
initial folder you will see. Back to top
How
do I upgrade my account?
For upgrades please contact us with the account type you wish to
upgrade to and we'll send you details. Back to top
I've lost my password -
how can I retrieve it?
To retrieve your password
click here
Back to top
I can't receive emails in Outlook
First try to access your email account via our
Webmail
service (remember to use your whole email address eg
fred@flintstone.com as your login). If
this works then there is no issue at this end and most likely it is an issue
with your configuration of Outlook.
Back to top
How much email can I receive?
Our Enhanced or Super Mailboxs provides 1000MB for your messages
or a maximum of 5000 messages awaiting collection at any one time. A Base
POP3 Mailbox is limited to a maximum of 500 messages consuming no more than 50MB
of disk space awaiting collection at any one time. An individual email may not
be over 5MB in size. Because our POP3 servers are mail collection servers (not
permanent mail stores) we also automatically remove email which is over 90 days
old. Please note that these limits are on a per-mailbox basis. We can provide
larger quotas please contact us for details.
Back to top
How can I
buy more addresses?
Please
contact us.
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How do I
change my password?
Only our Enhanced or Super accounts have this feature
via our Mailbox Control Panel.
.
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FAQ
Frequently Asked Questions
